Previous Holden Financial Services customers should visit the HFS Support page.
Ways to Contact Money3
The fastest way to contact us is by phone or via Live Chat, during office hours (9am - 5.30pm EST, Monday to Friday).
If you are an existing customer, please have your loan ID handy as it will help us deal with your enquiry quicker.
- Call us on 1300 014 870 - car loans & vehicle finance
- Get a Call Back from us
- Message us by Live Chat (Monday to Friday from 9am to 5.30pm EST)
- Email us at customercare@money3.com.au
- It is also possible to write to us at our Melbourne head office: Money3, 40 Graduate Road, Bundoora, Victoria 3083
- Complete our Contact Us form - as below
Common Questions
The most effective way to reach Money3 is through our online chat or by phone at 1300 014 870 during our office hours, which are 9am to 5.30pm EST, Monday to Friday. Alternatively, you can complete the web contact form above, email us at customercare@money3.com.au or request a callback via our website for less urgent inquiries.
Our office hours are from 9am to 5.30pm EST, Monday to Friday. You can contact us via phone or online chat during these hours for assistance.
To qualify1 for a loan with Money3, you must be over 18, a permanent resident or citizen of Australia, and have a regular weekly income of at least $480 (including benefits). Your income must be deposited directly into your bank account. We evaluate every application based on current financial ability and overall financial situation.
So even if you are on Centrelink or have a bad credit history, we'll give you a fair go!
Yes, Money3 considers applications from individuals with a bad credit history. We look at your current financial situation and your ability to manage the loan, rather than solely focusing on your credit rating or history.
Also see our bad credit loans and bad credit car loans pages to learn more on how it works.
Yes, we consider Centrelink benefits as part of your income when assessing your loan application. However, we are unable to approve loans if your sole income comes from Newstart Allowance, Youth Allowance, Abstudy, or Austudy.
Learn more about loans on Centrelink*.
Did you know, you could also qualify for a car loan on Centrelink* with Money3?
No, sorry, Money3 does not offer Small Amount Credit Contracts (SACCs) or loans under $2,000. We do, however, offer fast cash loans over a longer loan period of 2 to 5 years from $2,000 to $30,000 for various emergency loan purposes.
1. Subject to verification, suitability and affordability
* Money3 is not affiliated with, or endorsed by, Services Australia, but does provide personal loan and vehicle finance options which are available to recipients of benefit payments
More Options to Explore
Members Login
Needs to check your next payment or make a new application? Do it faster in our Members Area.
About Us
Money3 is an alternative lender in Australia, who believes in giving everyone a fair go.
Why Money3?
Learn more about why you should choose Money3's 5-star service.
Loan Calculators
Unsure what your repayments would look like? Use our loan repayment calculators to get an estimate of your repayments over the loan term.
Centrelink* Friendly Car Finance
On Centrelink? You could be driving away in your new - or used car! As we could treat your payments from Centrelink as income.
Bad Credit Car Loans
We'll give you a fair go, if you've had credit problems in the past. With car loans up to {car_maximum} available.
Loan on Centrelink*
You could get your loan approved, even when receiving Centrelink payments with Money3.
Member Support
We understand that unexpected events and expenses can catch you by surprise. We are here to help get you back on track.
